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PETALING JAYA: Malaysia Airlines has been named World’s Best MICE Airline and Asia’s Best MICE Airline at the 2026 World MICE Awards at Princess Grand Jamaica on Oct 12, marking its first wins in both categories.
The awards recognise Malaysia Airlines’ role in serving the international meetings, incentives, conferences and exhibitions (MICE) segment.
Malaysia Aviation Group (MAG) CEO of Airlines Business Bryan Foong said, “This recognition is an important milestone for Malaysia Airlines, and one we look to build on as we continue to enhance our offering and strengthen our relationships with travel trade partners. Our progress depends on the collective efforts of teams across the group, working together to deliver a reliable and seamless travel experience grounded in authentic Malaysian Hospitality. As we move forward, we remain focused on building partner confidence, deepening collaboration and delivering sustainable growth for the airline.”
Beyond the MICE segment, MAG and Malaysia Airlines have received recognition across different aspects of their business, spanning customer experience and brand reputation. These include recognition for MAG’s Global Contact Centre receiving the Top CX Performance at the Contact Centre Association of Malaysia Industry Excellence Awards 2026, as well as Malaysia Airlines’ Grand Prize in the Airline Category at The Best Brand Chosen by Consumers 2026 by JoongAng Ilbo in South Korea and Outstanding Airline Brand of the Year at the Business Focus Awards 2026 in Hong Kong.
The airline recorded an average year-to-date On-Time Performance of 91.7%, reaching a high of 94.16% in September 2026.
Together, these developments support MAG’s Long-Term Business Plan 3.0, which sets out the ambition for Malaysia Airlines to rank among the Top 10 Global Airlines by 2030.
