KUALA LUMPUR: U Mobile is collaborating with OpenAI, an AI research and deployment company, in its ambition to be Malaysia’s first AI-enabled telco.
This collaboration establishes a broad relationship that will see AI embedded across U Mobile’s business – from the way it serves customers and supports enterprises to how it empowers its workforce and strengthens cybersecurity.
By combining with OpenAI’s advanced AI capabilities, U Mobile aims to redefine how a modern telco operates while delivering smarter customer experiences, accelerating enterprise innovation and contributing to Malaysia’s digital economy.
By working together, U Mobile will gain early access to OpenAI’s latest frontier models enabling both organisations to jointly explore, develop and implement practical AI applications across the business.
Initial areas of exploration will include automating internal processes; accelerating software development; enhancing data analytics and data science; supporting more intelligent network operations and cybersecurity; and strengthening brand and digital-content capabilities.
Through this collaboration, U Mobile will accelerate AI adoption, innovate faster and create greater value for its customers, enterprise partners and the wider Malaysian digital ecosystem.
U Mobile chief information officer Neil Tomkinson said: “Innovation has always been part of U Mobile’s DNA. From introducing new digital experiences to building Malaysia’s next-generation 5G network, we have consistently challenged ourselves to raise industry standards.
“Today, Artificial Intelligence represents the next frontier of transformation, and our strategic collaboration with OpenAI marks another defining milestone in that journey.
“At U Mobile, we believe AI is most powerful when it amplifies human potential. As we transform into an AI-enabled telco, we are embedding AI across every part of our business to help our people work smarter, make better decisions and focus on creating greater value for our customers.
“By combining human expertise with advanced AI capabilities, we can innovate faster, respond more intelligently to changing customer needs and unlock new opportunities for growth. This is not simply about adopting AI – it is about reimagining how a telco operates so we can continue setting new benchmarks for innovation, customer experience and operational excellence.”
OpenAI mid-market GTM, Asia Pacific head, Fred Groen said, U Mobile is showing what it means to put AI at the heart of an organisation, and they are proud that this marks OpenAI’s first collaboration with a telecommunications provider in Malaysia
“Together with U Mobile and our partners at AWS, we will look at how AI can support every part of U Mobile’s business from helping its people work more effectively and creating better customer experiences to enabling businesses to innovate and strengthen cybersecurity.
“We look forward to taking this important step together and seeing the impact it can have across Malaysia.”
AWS will support the collaboration with cloud infrastructure and technical expertise, helping U Mobile develop and scale AI solutions powered by OpenAI’s frontier models.
The collaboration spans four strategic areas focused on building AI capabilities across U Mobile’s workforce, creating more intelligent and personalised customer experiences, accelerating innovation opportunities for enterprises and ecosystem partners, and strengthening cybersecurity.
For enterprises, OpenAI will become an Anchor Partner of U Mobile’s Enterprise Innovation Platform (EIP), creating opportunities for businesses, startups, developers and academia to co-create, test and validate practical AI solutions using frontier AI models. The collaboration will also explore ways to broaden access to AI for consumers and businesses through future AI-enabled products, services and partnerships.
U Mobile and OpenAI will also explore how AI can strengthen cybersecurity through enhanced cyber resilience, intelligent threat detection and faster incident response, while supporting the responsible and secure adoption of AI across U Mobile’s operations and enterprise ecosystem.
Together, these initiatives reinforce U Mobile’s commitment to responsibly harness AI across every aspect of its business while helping accelerate AI adoption across Malaysia.
By combining advanced connectivity with world-leading AI capabilities, U Mobile aims to unlock new possibilities for consumers, enterprises and partners, while contributing to a more innovative, competitive and digitally inclusive digital economy.
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